Returns & Exchanges

At Grailzee, we stand behind the authenticity and quality of our luxury fashion curation, offering a seamless 30-day return window for items in their original, unworn condition. We strive to make your premium shopping experience worry-free by providing straightforward exchanges and full refunds on eligible purchases.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Secure Packaging

Place the item in its original designer packaging, ensuring all security tags, authenticity cards, and dust bags are included to maintain eligibility.

3

Label and Ship

Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our specialists verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing